Translations:Setting Expectations/16/en

Harm also occurs when expectations are stated but treated as unimportant by the other person. Being clear and then overridden is a distinct experience from being unclear, and it usually damages trust more deeply.

| Conclusion=Setting expectations is less a technique than a habit of attention. It rests on the recognition that another person cannot see the picture in one's head, and that a few plain sentences early on often prevent a difficult conversation later.